Welcome to our FAQ page! Below you will find answers to some of the most common questions we receive. If you can’t find the answer to your query, please don’t hesitate to contact us directly.

1. How do I place an order?

Placing an order with UK Fast Chemist is quick and easy! Simply browse our website, select the products you want to purchase, and add them to your shopping cart. Once you’re ready, go to your cart and follow the checkout process. You’ll need to provide your delivery details and payment information. After completing the checkout, you’ll receive an email confirmation of your order.

2. Do I need a prescription to order medication?

NO, for certain medications, such as prescription-only medicines. If you need advice or assistance regarding a prescription, our team of qualified pharmacists is always available to help.

3. What are your delivery options?

We offer three delivery options:

• Standard Delivery: 3-5 working days.
• Express Delivery: Next working day delivery (for orders placed before 2 PM).
• Free Delivery: On orders over £100 (UK mainland only).

4. Can I track my order?

Yes, once your order has been dispatched, you will receive an email with tracking information. You can use this tracking number to check the status of your delivery.

5. Do you deliver internationally?

At the moment, we primarily deliver within the UK. However, we do offer international delivery to certain countries. Please get in touch with our customer service team to inquire about international shipping availability and rates.

6. How long will it take to receive my order?

Orders are processed within 24 hours (Monday to Friday). Delivery times depend on the option you choose:

• Standard Delivery: 3-5 working days.
• Express Delivery: Next working day (if ordered before 2 PM).
• Free delivery on orders over £100 (UK mainland only).

7. What if I receive a damaged or incorrect item?

If your order arrives damaged or contains the wrong items, please contact our customer service team as soon as possible. We will arrange for the incorrect item to be returned and send you a replacement or issue a full refund.

8. Can I return an item?

Yes, we accept returns on most items within 14 days of receipt. However, certain products such as medicines, opened personal care items, and skincare cannot be returned for hygiene reasons. If you wish to return an item, please contact our customer service team for guidance.

9. How do I get a refund?

Once we receive your returned items, we will process your refund within 5-7 working days. Refunds will be issued to the original payment method used for the purchase.