At UK Fast Chemist, we are committed to providing you with a seamless shopping experience. Below you will find all the information you need regarding our delivery and returns process.

Delivery Information

We understand how important it is to receive your medications and health products quickly and efficiently. That’s why we offer fast and reliable delivery services across the UK.

Delivery Options:

• Standard Delivery: 3-5 working days.
• Express Delivery: Next working day delivery (for orders placed before 2 PM).
• Free Delivery: On orders over £40 (UK mainland only).

Delivery Charges:

• Standard Delivery: £5.00
• Express Delivery: £8.99
• Free Delivery: On orders over £100 (UK mainland only).

Where We Deliver:
We deliver to all UK mainland addresses, including Northern Ireland, Scotland, Wales, and the Channel Islands. We also deliver to certain international locations—please contact us for specific international shipping rates.

Packaging:
All our products are securely packaged to ensure they arrive in perfect condition. Discreet packaging is used for all orders to ensure your privacy.

Order Tracking:
Once your order is dispatched, you will receive an email with tracking details so you can monitor the status of your delivery.

Processing Times:
Orders are typically processed within 24 hours (Monday to Friday). Orders placed on weekends or public holidays may take slightly longer to process.

Returns Policy

We hope you’re delighted with your order. However, if for any reason you’re not satisfied, we offer a straightforward returns process.

Returns Eligibility:

• Items can be returned within 14 days from the date of delivery.
• For hygiene and safety reasons, we are unable to accept returns on certain products, including:
  
  • Medicines and prescriptions
  • Skincare and personal care items
  • Opened or damaged items

How to Return: If you wish to return an item, please contact our customer service team at [email address/phone number] within 14 days of receiving your order. We will guide you through the returns process.

Refunds:

• Once we receive the returned items, we will process your refund within 5-7 working days.
• Refunds will be issued to the original payment method.

Damaged or Incorrect Items: If your order arrives damaged or if you’ve received the wrong item, please notify us immediately. We will arrange for the item to be returned and provide you with a replacement or full refund.

Contact Us

If you have any questions about delivery or returns, please don’t hesitate to reach out to our customer service team:

Email: [email protected]
Address: 91 Crown Street, LONDON, SW1Y 4ES, United Kingdom

At UK Fast Chemist, we strive to make your shopping experience as easy and convenient as possible. Thank you for choosing us!